Privacy Policy
Odyssey Performance Physical Therapy ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and safeguard information when you visit our website, schedule appointments, or use our services.
Information We Collect
We may collect the following types of information:
Personal Information: When you schedule an appointment, contact us, or use our services, we collect information such as your name, email address, phone number, date of birth, and health-related information necessary to provide physical therapy and performance services.
Usage Information: We automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages viewed, and how you interact with our site.
Communication Information: We collect information from emails, phone calls, text messages, and other communications you send to us.
How We Use Your Information
We use the information we collect to:
Provide physical therapy, performance training, and injury prevention services. Schedule and manage appointments. Communicate with you about your care, appointment reminders, and follow-up. Process payments and maintain financial records. Improve our website, services, and patient experience. Comply with legal and regulatory requirements, including HIPAA where applicable. Send you educational content, newsletters, or updates if you opt in to receive them.
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers: We work with trusted third-party service providers who assist with appointment scheduling, payment processing, email communications, and website hosting. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
With Your Consent: We may share information for purposes not described in this policy with your explicit consent.
Health Information and HIPAA
For protected health information (PHI) covered under the Health Insurance Portability and Accountability Act (HIPAA), we follow strict privacy and security standards. You have rights regarding your health information, including the right to access, amend, and receive an accounting of disclosures. For more information about how we handle PHI, please request our Notice of Privacy Practices.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings, but disabling cookies may affect site functionality.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
Accessing the personal information we hold about you. Requesting correction of inaccurate information. Requesting deletion of your information, subject to legal or operational requirements. Opting out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors without parental consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Odyssey Performance Physical Therapy
1447 Park Ave, Emeryville, CA 94608
Phone: (510) 380-8574
Email: info@odyssey-pt.com